frequently Asked Questions
What is the difference between UV, Direct Injection, and Dye-Sublimation printing?
Three processes can use the similar screening methods. However, the dye-sub process is most complex and offers the best picture performance.
Do you need to change my store layout to use your product?
Our products are used in the production process of Italy imported dyes,paper and ink can be used for fabric printing, does not produce any harmful substances, so it can withstand any stringent environmental testing, please rest assured that the use of.
How thin can the lightbox be?
The lightbox needs to be at least 6cm, so that the LED lights behind the graphics is sufficiently illuminated and provides the best look for your product.
Can your pictures be used outdoors?
No, our dye-sub products are for indoor use only. If you choose to use outdoor, do so at your own risk. It is important to note that the product has been proven to fade with extended outdoor usage.
WHY DID YOU RECEIVE THE PICTURE THAT WAS SPREAD OUT AND MEASURED IN A MUCH SMALLER SIZE THAN I REQUESTED?
The elastic cloth strips and silica gel to a certain degree, in order to ensure the final effect after installation, we will develop a cutting and sewing for your picture in the calculation the size of the screen will be slightly less than the finished size you need in a state of relaxation, but through specification after installation will show tight the perfect visual effect.
WHY DOES MY PRODUCT SEEM TILTED AFTER I HAVE ENTERED IT INTO THE LIGHT-BOX?
We recommend inserting the four corners first, followed by the mid-points and tuck in the rest afterwards. All our products have been tested to assure they fit prior to being shipping out.
WHAT IS YOUR WIDTH LIMIT?
It depends on the material you choose to print on. The length limit is between 3-5 meters.
WHAT IF THE PICTURE IS DIRTY?
For our fabric material, you can wash it in the washing machine as you would wash your clothes.
Just remember NEVER to use bleach – It will cause the product’s color to fade.
CAN YOUR PRODUCTS BE USED IN HOSPITALS, SCHOOLS, AND OTHER PLACES WITH ENVIRONMENTAL PROTECTION REQUIREMENTS?
Our products are used in the production process of Italy imported dyes,paper and ink can be used for fabric printing, does not produce any harmful substances, so it can withstand any stringent environmental testing, please rest assured that the use of.
IS YOUR PRODUCT FULLY RECYCLED?
The picture material which is very simple, the cloth strips are chemical fiber, Silica gel. You can return your product to us and we can recycle your product for you.